Home Customer Services Delivery
Please click the appropriate link below to find out Delivery terms for Phoenix and other suppliers.
A & D Delivery
Delivery on A & D items
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[body] => <span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;">Delivery for A&D products falls into two bands:<br /><br />If your order is less than £1000 + VAT then the order incurs a delivery charge of £6.25<br /><br />If your order is £1000 + VAT or more then the order incurs no delivery charge.<br /><br />Delivery charge is set for Mainland UK only, if you have a special delivery requirement please contact the PSUK Offices on 01904 732274<br /></span></span>
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Daray Delivery
Delivery charge on Daray products Read More
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[body] => Delivery for Daray products falls into 3 Bands:<br /><br />On orders totalling less than £1000 + VAT the order incurs a delivery charge of £9.50<br /><br />On orders totalling more than £1000 + VAT but less than £2500 + VAT the delivery charge is £18.95<br /><br />On orders totalling more than £2500 + VAT the delivery charge is £29.95<br /><br />Delivery charge is set for Mainland UK only, if you have a special delivery requiement please contact the PSUK Offices on 01904 732274
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Labcold Delivery
Delivery on Labcold products
Read More
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Lyreco Delivery
Delivery Charges on Lyreco items Read More
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Phoenix Delivery
Phoenix Delivery Terms
Read More
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[body] => <span lang="EN-GB"><span size="3" style="font-size: small;"><span face="Arial" style="font-family: Arial;"><b>Order Cut Off and Delivery </b> <br /> </span></span></span>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;">PHOENIX will provide a next day delivery services for all orders received before 14.00 on Monday to Thursday.<span> </span>All orders placed by 14.00 on a Friday will be delivered the following Monday, unless they contain a refrigerated product; these items will not be delivered until the following Tuesday. We cannot guarantee a specific time you will receive your order, however, goods will be delivered anytime up to 18.00.<br /></span></span></p>
<span lang="EN-GB"> </span><b><span lang="EN-GB"><span size="3" style="font-size: small;"><span face="Arial" style="font-family: Arial;">Carriage Charges <br /> </span></span></span></b>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;">If your order contains AstraZeneca or Pfizer medicines it will be delivered free of charge.<span> </span>For all orders under £100.00 (ex VAT) a carriage charge of £5.00 + VAT will be applied.</span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"> </p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span size="3" style="font-size: small;"><span face="Arial" style="font-family: Arial;"><b>Returns </b></span></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"> </p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;">No products are to be returned without the prior written authorisation from PHOENIX Healthcare Distribution Ltd. Please contact our customer service team on 01675 436540 if you would like to arrange a return.<span> </span></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;"><span> </span></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;"><span> </span>In accordance with existing industry guidelines all discrepancies have to be reported to customer services within 3 working days after delivery.<span> </span></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;"><span> </span></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;"><span> </span>Goods will not be accepted for return if they have been relabelled or used in any way, or if any tamper evident seals have been broken.<span> </span></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;"><span> </span></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;"><span> </span>For full return terms for AstraZeneca products, please see AstraZeneca’s Standard Terms and Conditions of Sale.</span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;"><strong><br /></strong></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;"><strong>Full Terms & Conditions</strong></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;"><br /></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;">For full details of Phoenix Returns policy and Conditions of Sale please download the file included below</span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;"><br /></span></span></p>
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seca Delivery
Delivery charges for seca products
Read More
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Sunflower Delivery
Delivery on Sunflower products Read More
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<p>The cost of delivery for the Fusion Variable height couch is £60 per couch</p>
<p>Delivery charge is set for Mainland UK only, if you have a special delivery requirement please contact the PSUK Offices on 01904 732274</p>
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[path] => /customer_services/delivery/sunflower
[base_type] => Document
[type_id] => 50
[autonamed] =>
[nodeInPath] =>
[title_or_id] => Sunflower Delivery
[language] => en
)
.