Home Customer Services Delivery
Please click the appropriate link below to find out Delivery terms for Phoenix and other suppliers.
A & D Delivery
Delivery on A & D items
Read More
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[body] => <span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;">Delivery for A&D products falls into two bands:<br /><br />If your order is less than £1000 + VAT then the order incurs a delivery charge of £6.25<br /><br />If your order is £1000 + VAT or more then the order incurs no delivery charge.<br /><br />Delivery charge is set for Mainland UK only, if you have a special delivery requirement please contact the PSUK Offices on 01904 732274<br /></span></span>
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Daray Delivery
Delivery charge on Daray products Read More
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[body] => Delivery for Daray products falls into 3 Bands:<br /><br />On orders totalling less than £1000 + VAT the order incurs a delivery charge of £9.50<br /><br />On orders totalling more than £1000 + VAT but less than £2500 + VAT the delivery charge is £18.95<br /><br />On orders totalling more than £2500 + VAT the delivery charge is £29.95<br /><br />Delivery charge is set for Mainland UK only, if you have a special delivery requiement please contact the PSUK Offices on 01904 732274
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Doherty Delivery
Charges applicable on Doherty deliveries Read More
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[body] => <strong>Deliveries</strong><span> <br /></span><br /><span>(I) Any delivery dates quoted by or specified to the company are estimates only, and do not form a contractual terms between the customer (who in the event of any delay in delivery, shall not be entitled to cancel its order) and the company (who in such event of delay shall not be liable for consequential loss or damage).</span><br /><span><br />(II) The goods shall be at the sole risk of the customer from the time of the delivery by the company to the customer or, if earlier, to a third party carrier organised by the customer.</span><br /><span><br />(III) The method of delivery of the goods shall be decided upon by the company and in the event of any damage in transit prior to receipt by the customer, the customer must give the company full details thereof in writing, within 3 working days to Sidhil Ltd, Sidhil Business Park, Holmfield, Halifax, HX2 9TN, (time in this respect shall be of the essence) failing which the customer will be deemed to have irrevocably waived and abandoned any complaint and the company will be released from any liability in relation to such loss or damage. The customer does not relieve himself of responsibility by signing a delivery note with the words “not examined”. All deliveries are assumed to be ground floor deliveries.<br /><br /><strong>Please note there will be a 2.5% (£6.95 minimum) delivery charge on Doherty orders. For more information please call PSUK on 01904 558350. </strong><span> </span> </span>
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Labcold Delivery
Delivery on Labcold products
Read More
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Lyreco Delivery
Delivery Charges on Lyreco items Read More
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Phoenix Delivery
Phoenix Delivery Terms
Read More
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[body] => <span lang="EN-GB"><span size="3" style="font-size: small;"><span face="Arial" style="font-family: Arial;"><b>Order Cut Off and Delivery </b> <br /> </span></span></span>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;">PHOENIX will provide a next day delivery services for all orders received before 14.00 on Monday to Thursday.<span> </span>All orders placed by 14.00 on a Friday will be delivered the following Monday, unless they contain a refrigerated product; these items will not be delivered until the following Tuesday. We cannot guarantee a specific time you will receive your order, however, goods will be delivered anytime up to 18.00.<br /></span></span></p>
<span lang="EN-GB"> </span><b><span lang="EN-GB"><span size="3" style="font-size: small;"><span face="Arial" style="font-family: Arial;">Carriage Charges <br /> </span></span></span></b>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;">If your order contains AstraZeneca or Pfizer medicines it will be delivered free of charge.<span> </span>For all orders under £100.00 (ex VAT) a carriage charge of £5.00 + VAT will be applied.</span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"> </p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span size="3" style="font-size: small;"><span face="Arial" style="font-family: Arial;"><b>Returns </b></span></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"> </p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;">No products are to be returned without the prior written authorisation from PHOENIX Healthcare Distribution Ltd. Please contact our customer service team on 01675 436540 if you would like to arrange a return.<span> </span></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;"><span> </span></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;"><span> </span>In accordance with existing industry guidelines all discrepancies have to be reported to customer services within 3 working days after delivery.<span> </span></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;"><span> </span></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;"><span> </span>Goods will not be accepted for return if they have been relabelled or used in any way, or if any tamper evident seals have been broken.<span> </span></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;"><span> </span></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;"><span> </span>For full return terms for AstraZeneca products, please see AstraZeneca’s Standard Terms and Conditions of Sale.</span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;"><strong><br /></strong></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;"><strong>Full Terms & Conditions</strong></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;"><br /></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;">For full details of Phoenix Returns policy and Conditions of Sale please download the file included below</span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;"><br /></span></span></p>
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seca Delivery
Delivery charges for seca products
Read More
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Sunflower Delivery
Delivery on Sunflower products Read More
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<p>The cost of delivery for the Fusion Variable height couch is £60 per couch</p>
<p>Delivery charge is set for Mainland UK only, if you have a special delivery requirement please contact the PSUK Offices on 01904 732274</p>
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