Home Customer Services Returns
Below are the returns policies for our preferred suppliers within the 'Web Ordering' section of the website.
A & D Terms
Terms & Conditions on A&D items
Read More
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[body] => <span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;">Please refer to A&D's standard terms and conditions.<br /><br />If you have a query related to an A&D product, please contact the PSUK offices on 01904 732274<br /></span></span>
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Daray
DARAY's terms and conditions Read More
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[body] => <h3><span style="color: #003b79;"><strong>WARRANTY</strong></span></h3>
<br />DARAY's standard warranty is 12 months. However this can be extended for most products from 3 to 5 years free of charge by returning a completed, pre-paid registration card included with the product. <br /><br />Alternatively DARAY offer an online warranty registration form <a href="http://www.daray.co.uk/docs/warranty.html">here</a>.<br /><br />DARAY's aftercare plan has been designed to offer complete piece-of-mind for at least three years (aftecare does not include consumables).<br /><br />
<ul>
<li>Year 1 - Parts and labour (return to base)</li>
<li>Year 2 - Parts only</li>
<li>Year 3 - Parts only</li>
</ul>
<br />
<h3><span style="color: #003b79;"><strong>RETURNS</strong></span></h3>
Should you need to return a DARAY item, please contact the PSUK offices on 01904 732274<br /><br />The DARAY Ltd returns policy provides guidance on when you can return goods that have been supplied, and what you can expect from DARAY Ltd.<br /><br />
<table border="0">
<tbody>
<tr>
<td>Type of Return</td>
<td>Notification period and remedy</td>
</tr>
<tr>
<td>DAMAGED GOODS or DEAD ON ARRIVAL<br />Goods which are physically damaged on delivery or which do not function</td>
<td>Notification must be provided within 24 hours of receipt</td>
</tr>
<tr>
<td>GOODS DEVELOPING A FAULT<br />Goods which have developed a fault within the warranty period.</td>
<td>Within 14 days of delivery the item will be replaced as per DOA*. If the fault develops after 14 days but with the warranty period, then we will initiate the returns procedure.</td>
</tr>
<tr>
<td>NON WARRANTY<br />Goods which have developed a fault outside the warranty period.</td>
<td>If a fault develops outside the warranty period, then we will initiate the returns procedure.</td>
</tr>
<tr>
<td>OTHER<br />Any situation which is not covered by the above.</td>
<td>DARAY cannot normally offer a refund.</td>
</tr>
</tbody>
</table>
<br />For additional clarification, please refer to DARAY's terms and conditions at <a href="http://www.daray.co.uk/docs/terms">www.daray.co.uk/docs/terms</a><br /><br />In a small number of cases DARAY may determine that a replacement would not work any better than the original product. In such cases only a refund will be offered rather that a replacement for qualifying returns.<br /><br />Replacement bulbs are not eligible for returns, unless they are faulty or damaged.<br /><br />If you purchase an item incorrectly you can return it within 14 days and it can be exchanged for another product of equal or high value, exluding transportation charges incurred.<br /><br />If you send us goods that do not qualify for return, you will invalidate your claim to any refund, and you will be obliged to compensate DARAY Ltd for the cost of return.
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Doherty
Returns policies for Doherty Read More
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[body] => <strong>6. Returns And Replacements</strong><span> <br /></span><br /><span>(I) In the event of any shortage or failure of delivery of, or any defect in, goods supplied by the company, the company may, provided the customer has notified it in writing within 3 working days of receipt to Sidhil Ltd, Sidhil Business Park, Holmfield, Halifax, HX2 9TN, (or in the case of non-delivery, within 7 days of the estimated delivery date), at the company’s option, replace or give the customer credit against the return thereof to the company.</span><br /><span><br />(II) If the company chooses, on notification by the customer aforesaid, to replace or give credit in respect of undelivered or defective goods, that shall be in full and final satisfaction of all and any claims against it in respect of the same.</span><br /><span><br />(III) In the absence of such notification, and if appropriate the return allegedly defective goods (with suitable packaging and ancillary documents), the company shall have no liability whatsoever in respect of any non-delivery of or shortage of defects in the goods.</span><br /><span><br />(IV) The company will not accept the return of goods delivered in accordance with a customers order unless a director of the company has agreed in writing to accept their return, which shall not constitute any admission on the company’s part. If the company has so agreed the goods shall be returned at the risk and expense of the customer and must be delivered to the company in perfect condition (otherwise their return will be rejected), and shall be subject to clause 7 (4) hereof.</span><br /><span><br />(V) If used, returned goods must be cleaned in accordance with DH Health Notice (93) 26 recommendations and information must be supplied of any contact with known contagious diseases and packaged suitably for safe transportation. Failure to comply with this term will result in a decontamination charge.</span><br /><span><br />(VI) Waste Electrical and Electronic Equipment Regulations 2006 (as amended)(the “Regulations”).</span><br /><span><br />(VI.I) The Purchaser shall be responsible for the costs of collection, treatment, recovery and environmentally sound disposal of the Product and Replaced Product (any Product that is intended to be replaced by the Product) in accordance with the Regulations. </span><br /><span><br />(VI.2) The Purchaser shall not dispose of the Product or the Replaced Product other than in accordance with the Regulations.</span><br /><span><br />(VI.3) The Purchaser agrees to indemnify and keep indemnified the Seller from and against any and all loss damage or liability (whether criminal or civil) suffered and legal fees and costs incurred by the Seller resulting from a breach of this clause.</span>
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Labcold Terms
Terms and Conditions for Labcold
Read More
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[body] => <span lang="EN-GB"><span size="3" style="font-size: small;"><span face="Arial" style="font-family: Arial;"></span></span></span>Please download the file below to see Labcolds conditions of sale.<br /><br /> <br />
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Lyreco Terms
Lyreco Terms and Conditions of sale Read More
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Phoenix Terms
The terms for POLO Read More
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[body] => <span lang="EN-GB"><span size="3" style="font-size: small;"><span face="Arial" style="font-family: Arial;"><b>Order Cut Off and Delivery </b> <br /> </span></span></span>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;">PHOENIX will provide a next day delivery services for all orders received before 14.00 on Monday to Thursday.<span> </span>All orders placed by 14.00 on a Friday will be delivered the following Monday, unless they contain a refrigerated product; these items will not be delivered until the following Tuesday. We cannot guarantee a specific time you will receive your order, however, goods will be delivered anytime up to 18.00.<br /></span></span></p>
<span lang="EN-GB"> </span><b><span lang="EN-GB"><span size="3" style="font-size: small;"><span face="Arial" style="font-family: Arial;">Carriage Charges <br /> </span></span></span></b>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;">If your order contains AstraZeneca or Pfizer medicines it will be delivered free of charge.<span> </span>For all orders under £100.00 (ex VAT) a carriage charge of £5.95 + VAT will be applied.</span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"> </p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span size="3" style="font-size: small;"><span face="Arial" style="font-family: Arial;"><b>Returns </b></span></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"> </p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;">No products are to be returned without the prior written authorisation from PHOENIX Healthcare Distribution Ltd. Please contact our customer service team on 01675 436540 if you would like to arrange a return.<span> </span></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;"><span> </span></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;"><span> </span>In accordance with existing industry guidelines all discrepancies have to be reported to customer services within 3 working days after delivery.<span> </span></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;"><span> </span></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;"><span> </span>Goods will not be accepted for return if they have been relabelled or used in any way, or if any tamper evident seals have been broken.<span> </span></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;"><span> </span></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;"><span> </span>For full return terms for AstraZeneca products, please see AstraZeneca’s Standard Terms and Conditions of Sale.</span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;"><strong><br /></strong></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;"><strong>Full Terms & Conditions</strong></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;"><br /></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;">For full details of Phoenix Returns policy and Conditions of Sale please download the file included below</span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span lang="EN-GB"><span face="Arial" size="3" style="font-family: Arial; font-size: small;"><br /></span></span></p>
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seca Terms
seca's terms and conditions of sale Read More
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Sunflower Terms
Sunflower Terms and Conditions of Sale Read More
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