Home Customer Services
This section provides all you'll need to know about our website
We've Moved
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Website Help
This section provides help and guidance on using the PSUK website. Read More
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[body] => <h3><strong><span style="color: #3366ff;">Getting Started</span></strong></h3>
<p><span style="color: #3366ff;"><span style="color: #000000;">The PSUK Website has been recently redesigned to help improve access and to provide you with new features.</span></span></p>
<p><span style="color: #3366ff;"><span style="color: #000000;">The website is essentially split into two elements. The first applies almost universally and requires very little on the part of the user. This is the POLO shop.</span></span></p>
<p>Just like with any internet shop you can browse our items from the outset in order to look at our exclusive pricing.</p>
<p>However if you want to buy an item you will need to have logged in to the website, if you do not currently have a website user name, are a Non-Dispensing or Prescription Only Surgery or a Family Planning Clinic please use our <a href="http://www.psuk.co.uk/register">registration</a> page to sign up.</p>
<p>Dispensing practices that are currently trading with PHOENIX should already be members of PSUK as this is a requirement for trading. These practices will have been sent a username and password, if you cannot locate it or require a change in your details please contact our office during normal working hours on 01904 732274.<br /><br />Dispensing Practices who want to become trading partners with PHOENIX should contact us using the <a href="http://www.psuk.co.uk/aboutpsuk/becoming_a_member/join_psuk/index.html">Dispensing Registration page </a></p>
<h3><strong><span style="color: #3366ff;">Ordering</span></strong></h3>
<p><span style="color: #3366ff;"><span style="color: #000000;">Once logged in simply fill up your basket and proceed to the checkout. Certain members will not be able to buy all items. PSUK for example only sells a very small amount of it's products to Family Planning Clinics.</span></span></p>
<p><span style="color: #3366ff;"><span style="color: #000000;">Once done, view your order using the Basket tool at the top of the screen and head to the Checkout.</span></span></p>
<p><span style="color: #3366ff;"><span style="color: #000000;">You can change your ordering/billing details on the next screen but please be aware that this will only update the details with PSUK and will not change the address currently held with PHOENIX. You will have established the delivery address when you signed up to PHOENIX. For items in the PSUK Medical Equipment range, we will use these details as the delivery address.</span></span></p>
<p><span style="color: #3366ff;"><span style="color: #000000;">All payment is handled through billing account and the actual timings for payment will vary depending upon your surgeries agreement with PHOENIX.</span></span></p>
<h3><span style="color: #3366ff;">Members Area</span></h3>
<p>The members area on the website is for Dispensing Doctor members and includes all the tools that they are normally used to, such as our terms and therapeutic group area. If you log in to the website you will be taken to this section, where you will be presented with additional options.</p>
<h3><span style="color: #3366ff;"><strong>User Tools</strong></span></h3>
<p><span style="color: #3366ff;"><span style="color: #000000; background-color: #ffffff;">When you log in to the website you will find that you are given additional options on a toolbar beneath the main navigation strip. These can be used to access your Account Details from where you can update your address and surgery details and also change your password.</span><strong><br /></strong></span></p>
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<h2>Need help logging in? Or help on using the website's features?</h2>
<p>You can download our guide using the link to the right:</p>
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Delivery
Please click the appropriate link below to find out the delivery terms for Phoenix and other suppliers
Read More
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Returns
This section informs you of our suppliers' returns policies. Read More
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Contact Us
Our Contact Details
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[body] => <h3><span color="#3366ff" style="color: #3366ff;">POLO CUSTOMER SERVICES</span></h3>
<p><strong>Customer Services<br />By Telephone: </strong>01904 558 360</p>
<h3><span color="#3366ff" style="color: #3366ff;">PSUK MEMBER SERVICES</span></h3>
<p><strong>Member Services<br />By Telephone: </strong>01904 558 350</p>
<h3><span color="#3366ff" style="color: #3366ff;">GENERAL ENQUIRIES</span></h3>
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<p><strong>By Telephone</strong>: 01904 558 350<br /><strong>By Email</strong>: <a href="mailto:enquiries@psuk.co.uk">enquiries@psuk.co.uk</a><br /><strong>By Fax</strong>: 01904 558 351</p>
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<p><strong>By Post: </strong>PSUK Ltd<br />5 Alpha Court <br />Monks Cross Drive, York YO32 9WN</p>
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<h3><span color="#3366ff" style="color: #3366ff;">FOR ALL OTHER ENQUIRIES</span></h3>
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Privacy Policy
Information to customers regarding protection and privacy of their data, reassuring you that it is safe to purchase online. Read More
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[body] => <p>PSUK is committed to protecting your privacy. <br /><br />This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any queries with regard to our processing please contact us at <a href="mailto:enquiries@psuk.co.uk">enquiries@psuk.co.uk</a></p>
<p>We will use your information to review, develop and improve the products and services we offer. We will also use your contact details to communicate with you. We may use your information to send you offers and news about PSUK or products and services of preferred suppliers of the group which we think may be of interest to you. We may contact you by post, email, telephone or fax for these purposes.</p>
<p><strong>Information collected</strong></p>
<p>PSUK collects the details provided by you on registration form together with information we learn about you from your use of our preferred suppliers. We may collect additional information in connection with your participation in any promotions or competitions offered either by us or our preferred suppliers, and also any information you provide when giving us feedback. We do monitor site use which will enable us to improve the services we provide to you.</p>
<p><strong>Use of your information and your preferences</strong><br /> <br />Please be aware that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service, including administering any accounts and processing or obtaining payment.</p>
<p><strong>Disclosures of your information</strong></p>
<p>Your information may be passed to and used by all preferred suppliers of PSUK. We will never pass your personal data to anyone else, except for any successors entitled to our business.</p>
<p><strong>Other web sites</strong></p>
<p>Our web site contains links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.</p>
<p><strong>Cookies</strong></p>
<p>"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. Cookies enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring. Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online at any of our stores or access any areas reserved for registered users. Most browsers allow you to turn off the cookie function.</p>
<p><strong>Access rights</strong></p>
<p>You have a right to access the personal data that is held about you. To obtain a copy of the personal information PSUK holds about you, please write to us at the following address: PSUK, 5 Alpha Court, Monks Cross Drive, York, YO32 9WN.</p>
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