Home Customer Services
This section provides all you'll need to know about our website
Cookies Policy
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[body] => <h3><strong>What are cookies and how are they used on this website?</strong></h3>
<p><span style="color: #000000;">Cookies are small text files that are stored on your computer when you visit websites.</span></p>
<p><span style="color: #000000;">At PSUK, we use cookies to make this website work effectively and to track usage of the site so we can continue to make improvements and develop the site appropriately.<br /><br /><br /></span><span style="color: #000000;">This website uses cookies in a number of ways:</span></p>
<ul>
<li><strong>Strictly necessary cookies</strong><br />These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, the website would not perform as required.<br /> </li>
<li><strong>Functionality cookies</strong><br />These cookies allow our website to remember choices you have made (such as when you fill in a form).<br /> </li>
<li><strong>Performance cookies</strong><br />These cookies collect information about how visitors use our website, for instance which pages visitors go to most often. These cookies don't collect information that identifies you. This information is aggregated and used to improve how our website works.</li>
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<div></div>
<h3><strong>What cookies are used on this website?</strong></h3>
<p><span style="color: #000000;">Below is a list of the cookies that may be stored on your computer when visiting this website. From time to time we may make changes to this list as we introduce or remove functionality from our website.</span><br /><b><br /><br /></b></p>
<h3>Strictly necessary and functionality cookies</h3>
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<tbody>
<tr><th style="width: 100px;">Cookie</th><th>Purpose</th><th style="width: 100px;">Filenames</th></tr>
<tr>
<td style="text-align: left;">Locator</td>
<td style="text-align: left;"><span>This cookie is used to help us determine where in the world a user is from. Typically, for users in the United Kingdom, this file will contain “en_GB”.</span></td>
<td style="text-align: left;">c8loc</td>
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<tr>
<td style="text-align: left;">Odyssey</td>
<td style="text-align: left;">These cookies enable our various functions of our website to function. This includes how your POLO shopping basket remembers which items you have added to it as you browse around our site.</td>
<td>
<p style="text-align: left;"><span style="color: #000000;">odyssey</span><br /><span style="color: #000000;">odyssey_accept</span></p>
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<p><b><br /></b></p>
<h3>Performance cookies</h3>
<table border="0" class="t1 c20">
<tbody>
<tr><th style="width: 100px;"><b>Cookie</b></th><th><b>Purpose</b></th><th style="width: 100px;"><b>Filenames</b></th></tr>
<tr>
<td style="text-align: left;">Google Analytics</td>
<td style="text-align: left;">
<p><span style="color: #000000;">This is a web usage analytics service provided by Google Inc.</span></p>
<p><span style="color: #000000;">The cookies set by Google Analytics allow us to get general reports on how people are using website. We use this data to help spot broken links, which pages are the most popular and similar. This information is helpful to us as we strive to improve the website. We do not see reports for individual users.</span><br /><br /><a href="https://tools.google.com/dlpage/gaoptout?hl=en"><b>Opt-out of Google Analytic cookies</b></a></p>
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<td style="text-align: left;">__utma<br />__utmb<br />__utmc<br />__utmz</td>
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<p><b> </b></p>
<h3><strong>How do I change my cookie settings?</strong></h3>
<p><span style="color: #000000;">We recommend that cookies should be enabled on our users' computer or internet-enabled device by default. If not, your experience of this website could become negatively impacted by your choice of setting.</span></p>
<p><span style="color: #000000;">If you wish to restrict performance cookies on this website you can opt out using</span> <a href="https://tools.google.com/dlpage/gaoptout?hl=en"><b>Google's Opt-out Browser Add-on</b></a> </p>
<p><span style="color: #000000;">You can also alter your cookie settings in your browser. Find out more at</span> <a href="http://www.aboutcookies.org/"><b>AboutCookies.org<br /><br /><br /></b></a></p>
<h3><strong>Further information about cookies</strong></h3>
<p><span style="color: #000000;">To find out more about cookies</span> <a href="http://www.ico.gov.uk/" target="_blank" title="Visit the Information Commissioner's Office website"><b>visit the Information Commissioner’s Office website</b></a> </p>
<p> </p>
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Website Help
Helping you to get the most from the PSUK website.
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[body] => <h2>About PSUK Online...</h2>
<p>The PSUK website has been designed for ease of use to provide our users with the best possible customer experience.<br /><br />Our POLO web ordering system is structured in a similar way to most other online shopping venues and so should already have a familiar look and feel to those who shop online regularly.<br /><br />Our exclusive members pricing schemes are displayed from the outset so you always know you are getting the best value.<br /><br />To get the most from the site, and to order, you will need to have a registered account and have logged in.</p>
<h2><br />Getting Registered...</h2>
<p>Dispensing practices that are already trading with PHOENIX and are members of PSUK will automatically have been set up with web access and have will have been provided with a PSUK username and password.<br /><br />If you are a dispensing practice that is not already a PHOENIX trading partner or trades with PHOENIX but is not a member of PSUK, but would like to join, please get in touch via the <dispensing page="" registration="">.<br /><br />Prescribing only practices and family planning clinics <can here="" up="" sign="">to be given access to a tailored range of products and services to suit their needs.<br /><br />If you are unable to locate your login details or would like to request a change, please call our Customer Services team on 01904 558 350 during normal office hours.<br /><br /></can></dispensing></p>
<h2>Making your order...</h2>
<p>There are two ways to add products to your order. Firstly, whilst browsing our POLO catalogue, you can simply click the ‘add to basket’ from any product page, setting the quantity of the items as you go.<br /><br />Alternatively, if you have a product’s PIP CODE handy, our ‘Quickshop’ page enables you to quickly add up to eight products to your shopping basket in one go.<br /><br />You will need to be logged into the site to be able to add products to your shopping basket and view exclusive pricing where applicable.<br /><br />Once you have made your selections and would like to submit your order to PSUK, simply click on your shopping basket and review your order.<br /><br />If everything is correct and you are happy to continue, click ‘Checkout’ to proceed to your delivery information.<br />If you need to change the details on this screen, please be aware that this will only update your details as held by PSUK. You will need to contact PHOENIX should you need to alter delivery details held by them.<br /><br />Payments are handled through your PHOENIX billing account and will be processed according to your surgery’s existing agreement with PHOENIX.</p>
<h2><br />Your members’ area...</h2>
<p>The members’ area provides a number of facilities for dispensing practices including the therapeutic group area and terms for all our suppliers, amongst other Financial and management tools.<br /><br />There’s also a regularly updated news section and details of our latest PSUK Boosts and featured products.<br />You are automatically taken to the members area after your initial logon to the site.</p>
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<h2>Need help logging in? Or help on using the website's features?</h2>
<p>You can download our guide using the link to the right:</p>
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Delivery
Please click the appropriate link below to find out the delivery terms for Phoenix and other suppliers
Read More
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Returns
This section informs you of our suppliers' returns policies. Read More
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Contact Us
Our Contact Details
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[body] => <h3><span color="#3366ff" style="color: #3366ff;">POLO CUSTOMER SERVICES</span></h3>
<p><strong>Customer Services<br />By Telephone: </strong>01904 558 360</p>
<h3><span color="#3366ff" style="color: #3366ff;">PSUK MEMBER SERVICES</span></h3>
<p><strong>Member Services<br />By Telephone: </strong>01904 558 350</p>
<h3><span color="#3366ff" style="color: #3366ff;">GENERAL ENQUIRIES</span></h3>
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<p><strong>By Telephone</strong>: 01904 558 350<br /><strong>By Email</strong>: <a href="mailto:enquiries@psuk.co.uk">enquiries@psuk.co.uk</a><br /><strong>By Fax</strong>: 01904 558 351</p>
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<td>
<p><strong>By Post: </strong>PSUK Ltd<br />5 Alpha Court <br />Monks Cross Drive, York YO32 9WN</p>
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<h3><span color="#3366ff" style="color: #3366ff;">FOR ALL OTHER ENQUIRIES</span></h3>
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Privacy Policy
Information to customers regarding protection and privacy of their data, reassuring you that it is safe to purchase online. Read More
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[body] => <p>PSUK is committed to protecting your privacy. <br /><br />This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any queries with regard to our processing please contact us at <a href="mailto:enquiries@psuk.co.uk">enquiries@psuk.co.uk</a></p>
<p>We will use your information to review, develop and improve the products and services we offer. We will also use your contact details to communicate with you. We may use your information to send you offers and news about PSUK or products and services of preferred suppliers of the group which we think may be of interest to you. We may contact you by post, email, telephone or fax for these purposes.</p>
<p><strong>Information collected</strong></p>
<p>PSUK collects the details provided by you on registration form together with information we learn about you from your use of our preferred suppliers. We may collect additional information in connection with your participation in any promotions or competitions offered either by us or our preferred suppliers, and also any information you provide when giving us feedback. We do monitor site use which will enable us to improve the services we provide to you.</p>
<p><strong>Use of your information and your preferences</strong><br /> <br />Please be aware that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service, including administering any accounts and processing or obtaining payment.</p>
<p><strong>Disclosures of your information</strong></p>
<p>Your information may be passed to and used by all preferred suppliers of PSUK. We will never pass your personal data to anyone else, except for any successors entitled to our business.</p>
<p><strong>Other web sites</strong></p>
<p>Our web site contains links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.</p>
<p><strong>Cookies</strong></p>
<p>"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. Cookies enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring. Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online at any of our stores or access any areas reserved for registered users. Most browsers allow you to turn off the cookie function.</p>
<p><strong>Access rights</strong></p>
<p>You have a right to access the personal data that is held about you. To obtain a copy of the personal information PSUK holds about you, please write to us at the following address: PSUK, 5 Alpha Court, Monks Cross Drive, York, YO32 9WN.</p>
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[brandcolour] =>
[classification_number] =>
[hideshopsearch] => f
[thumbnail] =>
[safe] => f
[shoplinktext] =>
[showshopnav] => f
[flash_summary] =>
[flash_homepage_image] =>
[flash_shop_page_image] =>
[shop_right_panel] =>
[flash_title] =>
[flashpanel] =>
[slidepanelimage] =>
[newsitem] => f
[hidesectionitems] => f
[showsectionsummary] => f
[threcolumnsection] => f
[link_url] =>
[link_text] =>
[brand_image] =>
[navdropdown] => f
[poloslidepanelimage] =>
[meta_robots] =>
)
[instance_children] =>
[instance_gchildren] =>
[instance_parent] =>
[instance_fieldset] =>
[instance_base_type] =>
[uid] => 1330912627
[absolute_url] => /customer_services/privacy/index
[path] => /customer_services/privacy
[base_type] => Document
[type_id] => 50
[autonamed] =>
[nodeInPath] =>
[title_or_id] => Privacy Policy
[language] => en
)
.