Terms & Conditions

Terms & Conditions for the PSUK website and the PSUK POLO shop

 


A&D

Delivery Charges (UK Mainland Only)
Only applicable to the following products: TM-2430 and TM-2655P & TM Series Accessories.


A&D Delivery £0 - £499 £500+
£6.25 FREE DELIVERY


Please note in the case of items stocked and delivered by PHOENIX Healthcare, PHOENIX's terms & conditions apply.

Returns
If the item is ordered incorrectly then A&D may take the item back for a re-stocking fee, however this is dependent on the circumstances.

Please call PSUK for further information.



CLEMENT CLARKE

These lines are stocked and delivered by PHOENIX. Please refer to PHOENIX's terms & conditions.



DARAY

Delivery Charges (UK Mainland Only)

DARAY Delivery £0 - £100 £100+
£5.00 FREE DELIVERY

Returns
If you have incorrectly ordered a product and it is unopened and in perfect condition within seven days of the original order you may order the correct product and receive a full credit for the returned item. In all other cases, items returned for credit are subject to a restocking fee. There is also a standard collection fee of £19.95 per box on returns that need to be collected.

For further information please contact PSUK.

For full details on Daray's Terms and Conditions, please click here to download the file.


DOHERTY/SIDHIL

Delivery Charges (UK Mainland Only, Ground Floor Reception Deliveries Only)

DOHERTY Delivery All Orders
2.5% Delivery Charge (£6.95 Minimum)


There will be a 2.5% delivery charge based on your order value with a £6.95 minimum delivery charge. This is for ground floor reception deliveries only, other deliveries will be at a higher cost.

For further information please contact PSUK.

Returns
Any failure of delivery or fault of goods must be reported to PSUK within 3 working days of delivery so PSUK have reasonable time to contact Doherty. If goods are not returned in perfect condition there will be a restocking fee (amount dependent on the item) and £15.00 handling charge. For any goods to be returned outside of the 3 working days after delivery please contact PSUK.

For full details on Doherty's Terms and Conditions, please click here to download the file.


HUNTLEIGH

These lines are stocked and delivered by PHOENIX. Please refer to PHOENIX's terms & conditions.


KEELER

These lines are stocked and delivered by PHOENIX. Please refer to PHOENIX's terms & conditions.


LABCOLD

Delivery Charges (UK Mainland Only)

LABCOLD Delivery All Labcold Items
FREE DELIVERY* (Conditions Apply)

*A delivery charge is administered should the item be situated on any level other than the ground floor. Item delivery up to 5 working days.

Returns
For items ordered incorrectly there will be a return freight charge dependent on the size of the unit. Please contact PSUK for the cost of this charge.
Re-handling fees will also apply and the cost is dependent on the goods condition and packaging.

For more information please contact PSUK.

For full details on Labcold's Terms and Conditions, please click here to download the file.


OMRON

These lines are stocked and delivered by PHOENIX. Please refer to PHOENIX's terms & conditions.


PROPULSE

These lines are stocked and delivered by PHOENIX. Please refer to PHOENIX's terms & conditions.


PHOENIX

Order Cut Off & Delivery

PHOENIX provides a next day delivery service for all orders received BEFORE 2pm on Monday to Thursday.

All orders placed by 2pm on a Friday will be delivered the following Monday, unless they contain a refrigerated product or controlled drug; these items will not be delivered until the following Tuesday. We cannot guarantee a specific time you will receive your order; however, goods will be delivered anytime up to 6pm.

Delivery Charges

If your order contains any AstraZeneca or Pfizer medicines, it will be delivered FREE of charge regardless of order value.

PHOENIX does not charge for all deliveries valued over £100.00 (ex.VAT). For smaller deliveries under £100.00 we charge a small fee of £5.00 (ex.VAT).

Controlled Drugs (CD) will incur an additional £5.00 (ex.VAT) delivery charge and will only be dispatched following the receipt of the appropriate authorised requisition form.

£0 - £100  ORDER TOTAL £100+
 £0 - £100  £100+
STANDARD DELIVERY CHARGES  £5 (EX. VAT)
£5 DELIVERY ONLY
FREE DELIVERY
IF YOUR ORDER INCLUDES ...   
 ... AN ASTRAZENECA OR PFIZER LINE  FREE DELIVERY FREE DELIVERY 
 ... ONLY A CD LINE £5 (EX. VAT)
£5 CD DELIVERY CHARGE
 £5 (EX. VAT)
£5 CD DELIVERY CHARGE
 ... A CD LINE AND OTHER LINES £10 (EX. VAT) 
£5 DELIVERY + £5 CD DELIVERY CHARGE 
 £5 (EX. VAT)
FREE DELIVERY + £5 CD CHARGE
 ... AN AZ OR PFIZER LINE AND A CD £5 (EX. VAT)
FREE DELIVERY + £5 CD DELIVERY CHARGE
 £5 (EX. VAT)
FREE DELIVERY + £5 CD DELIVERY CHARGE


Returns

No products are to be returned without the prior written authorisation of PSUK/PHOENIX Healthcare Distribution. Please contact our customer service team if you would like to organise a return on 01904 558 360.

In accordance with existing industry guidelines all discrepancies have to be reported to Customer Services within 3 working days of delivery. Goods will not be accepted for return if they have been re-labelled or used in any way, or if any tamper evident seals have been broken.

All returns must be appropriately packaged to avoid damage in transit and all appropriate paperwork must be sent back with product or credit will not be issued.

Fridge lines are non-returnable unless faulty.


For full details on PHOENIX's Terms and Conditions, please click here to download the file.


SECA

Delivery Charges (UK Mainland Only)

SECA Delivery Direct SECA Items
£5.25


Please note in the case of items stocked and delivered by PHOENIX Healthcare, PHOENIX's terms & conditions apply.

Returns
Please call PSUK in the first instance if you need to return a seca item.

For full details on Daray's Terms and Conditions, please click here to download the file.


SUNFLOWER

Delivery Charges (UK Mainland Only)

For Sunflower lines not stocked by PHOENIX with an order value under £500.

SUNFLOWER Delivery Fusion Couch Orders All other orders
£60 FREE DELIVERY* (Conditions Apply)


*Please contact PSUK if the item is to be situated on any level other than ground floor.

Returns
On items ordered incorrectly there is a re-stocking fee (amount dependent on the item) and a standard £35.00 collection fee per item being returned.

For further information please contact PSUK.

For full details on Sunflower's Terms and Conditions, please click here to download the file.


LYRECO

All items of stationery have a FREE NEXT DAY DELIVERY policy on orders placed before 5.30pm.

LYRECO Delivery All STATIONERY Orders
FREE DELIVERY


No collection or delivery charges, no minimum order value, and we offer a guaranteed, no quibble returns on the catalogue product ranges.


Furniture Lines

Furniture lines have FREE DELIVERY over 5 working days when in stock.

LYRECO Delivery All FURNITURE Orders
FREE DELIVERY

All items will be taken to the exact floor and assembled by Lyreco staff. All furniture items are non-returnable.