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Cancellation Policy

Order Cancellation Policy

To cancel an order you have placed with PSUK, you must contact customer support by email or by phone 01904 558 350. Every effort will be made to facilitate the cancellation of your order as long as it has not yet been shipped.

When contacting PSUK to cancel an order, please be ready to provide your name, the order reference, and PHOENIX Account Number. Please note that if the item has been shipped, the order cannot be cancelled. In this case, you can request to return the item. In this circumstance, a collection will be organised.

View our Delivery & Returns page for more information -