Patient Awareness and Care Training Courses

Challenging Behaviour

This course provides staff with knowledge and understanding of how to effectively respond to challenging behaviour. Staff will be able to recognise the signs and symptoms.

Duration - 3 Hours

  • Types of challenging behaviour
  • What is challenging behaviour?
  • Triggers
  • How to effectively deal with challenging situations
  • Intervention and non-intervention
  • Practical session

 Managing Complaints

The majority of healthcare professionals work hard to provide the highest standards of care for their patients. As a result, most patients are satisfied with the care and treatment they receive. However, as with any service or product, from time to time things do go wrong and problems can arise leading to dissatisfaction and complaint.

Whilst few people welcome complaints, an effective complaints management system operated with a positive attitude can provide practitioners the opportunity to both maintain and improve relationships with patients.

Duration – 3 Hours

CPD Hours – 3 Hours Verifiable

  • Setting and Maintaining Communication Standards
  • Policy and Procedure
  • Verbal and Non-verbal Communication
  • Appropriate Responses
  • Learning from Complaints
  • Record Keeping
  • Maintaining Informed Consent


Alzheimer's Tomorrow's Another Day

Specialist dementia training from the Alzheimer's Society.
Tomorrow's Another Day is a complete dementia awareness training resource. The resource contains four separate learning sessions.

Duration – 6 Hours

  • The experience of dementia
  • What is dementia?
  • Supporting people, meeting needs and providing occupation
  • Communication


Challenging Behavior

This course provides staff with knowledge and understanding of how to effectively respond to challenging behavior. Staff will be able to recognise the signs and symptoms.

Duration - 3 Hours

  • Types of challenging behavior
  • What is challenging behavior?
  • Triggers
  • How to effectively deal with challenging situations
  • Intervention and non-intervention
  • Practical session


Dementia Awareness

This course gives staff an understanding of dementia and raises their awareness of the causes and effects. It enables workers in a care setting to help and support those persons living with dementia to lead fulfilling lives.

Duration - 3 Hours

  • What is dementia?
  • The experience of dementia
  • Supporting people with dementia
  • Effects of dementia on the brain, emotions and behaviours.


Anaphylaxis

This course provides an overview of anaphylaxis - its causes, symptoms, and treatment - and describes how to perform adult basic life support.

Duration – 4 Hours

  • Definition of anaphylaxis
  • What happens after anaphylaxis
  • Common triggers of anaphylaxis
  • Signs & symptoms of anaphylaxis
  • Treatment of anaphylaxis