Workplace Training
Equality and Diversity
This course equips staff with knowledge of anti-discriminatory practices and promotes inclusion in the workplace.
Duration - 2 Hours
- What does equality and diversity mean?
- Equality, diversity and the law
- Promoting equality and diversity
- Know where to go for support
Communication, Customer Care and Teamwork
This course provides staff with excellent knowledge of good communication skills and best practice.
Duration - 3 Hours
- What is communication?
- Types of communication methods
- Techniques
- Legislation
- Communication barriers
- Effective needs for accurate documentation
- What customer care is
- Good and bad customer service
- The 6 step guide for handling complaints
- Stages of team development
Confidentiality Awareness
This course equips staff with knowledge and understanding of confidentiality in their job role.
Duration - 2 Hours
- What does confidentiality mean?
- Why confidentiality is important
- How to keep information confidential
- In what situations confidentiality can be breached
- Legislation
Risk Assessments
This course gives staff knowledge and understanding of risk assessments.
Duration - 2 Hours
- What is a risk assessment?
- Why are risk assessments important?
- Risk assessments associated with the moving and handling of objects, people and loads, and pressure sores
- Legislation and requirements
Supervision and Appraisals
This course provides staff with knowledge and understanding of supervision and appraisal processes.
Duration - 2 Hours
- Awareness of the processes
- How to perform effective supervision and appraisals
- How supervision and appraisals improve the delivery of care
- The different supervision documents
- Record keeping and confidentiality