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Event Information:

Customer Service Training

About This Event

PSUK is delighted to invite you to the:
Customer Service Training

Do you view those coming in to your practice as patients or as customers?

This interactive training session looks to assess the mind-set of our front facing staff and ensure they are doing everything within their ability to provide the best possible customer service. The result being, to have patients leaving the practice feeling as though they’ve experienced ‘The John Lewis Treatment’.

Presented by Martyn Potter

Martyn Potter is a CIPD and CMI qualified business consultant with extensive experience of advising and working with a variety of public, private and not for profit organisations on people, strategy and change management issues. He is also a qualified coach and mediator, a trained practitioner of Thomas International psychometric assessments and an experienced facilitator.

Martyn has worked within the Primary Care sector over the past 20 years and has a good understanding of the challenges facing GP practices and their operating environment. During this time, he has facilitated a large number of GP strategic workshops, whole practice and specialist team ‘away days’, bespoke coaching to practice staff, facilitated events for CCGs and GP practices as well as delivering a range of training courses on behalf of local CCGs and an LMC. He has also worked closely with CCGs to assist vulnerable GP practices. Martyn is also a trustee of a locally based charity.

Event Agenda

12:00 – Registration & Lunch                                     

13:00 – Start

14:30 – Refreshment Break

14:45 – Recommence

16:30 – Finish

CPD: 3HR 15MIN

Event Prices

Non-Members
£99 + VAT

The charge of £99 + VAT will be made in the event of non-attendance and failure to notify PSUK 24 hours in advance of the event.

Prescribing Only Members
FREE

The charge of £49.5 + VAT will be made in the event of non-attendance and failure to notify PSUK 24 hours in advance of the event.

Members
FREE

The charge of £49.5 + VAT will be made in the event of non-attendance and failure to notify PSUK 24 hours in advance of the event.

Event Dates & Venues

  • Thursday 14th November 2019
    Northern England

    Tickton Grange Hotel
    Main Street
    Tickton
    Beverley
    HU17 9SH

  • Tuesday 21st January 2020
    Wales & Western England

    Chepstow Racecourse
    St Lawrence Road
    Chepstow

    NP16 6BE