Customer service is vital in any organisation. However, its key position is often overlooked. It is the best marketing
strategy a company can possess. Our Customer Service qualification will help your staff to become customer service
champions. This course details the importance of world-class customer service and helps the employee promote a
positive impression of themselves and their organisation.

Topics covered include:

Mandatory modules:

• Communicate Using Customer Service Language
• Follow the Rules to Deliver Customer Service

Optional modules:

• Resolve Customer Service Problems
• Deal with Customers Face to Face
• Deliver Reliable Customer Service
• Develop Customer Service Relationships

This course takes six months. All modules are written and presented in jargon-free language. The written materials help your studies to be more flexible by being printable and allowing you to continue away from your computer if necessary. Our video tutorials allow you to see actual examples from your course books in action.
 

How is the course delivered?

All Buttercups courses are delivered by distance learning. This course benefits from a dedicated website where candidates with internet access can download the course support materials, along with additional support material.
 

How will this course benefit my practice?

Buttercups courses aim to demonstrate that staff should be honest and customer service should be simple and straightforward, free from jargon and ambiguity. As with all Buttercups courses, round-the-clock assistance and flexibility of study are offered.
 

How much does it cost?

PSUK Price: £95 + VAT for both online and paper versions.

Enrolment

To obtain an enrolment pack for this course please visit the Buttercups website at www.buttercups.co.uk.
 

Support

Access your course 24 hours a day, get real tutor feedback on your work, easily follow your progress online and concentrate on the skills you want to improve most. Candidates can also talk to dedicated tutors 24/7.